Frequently asked questions.

DoctorMoni is a digital healthcare service that deepens the reach of quality healthcare for loved ones and dependents by connecting healthcare facilities to service users using the convenience of the mobile phone. The service connects subscribers to healthcare facilities, enabling them to book and pay for medical appointments for loved ones remotely. The service is delivered through the DoctorMoni app, making it easy to access quality healthcare across distances.

DoctorMoni is designed for people who live and work away from home who want to provide quality healthcare for loved ones and dependents, especially for those living abroad who wish to ensure their loved ones back home receive quality medical care.

The DoctorMoni app enables subscribers to book healthcare appointments, monitor treatment progress, and manage payments remotely all on the DoctorMoni App. Simply download the app to register, select a healthcare facility, and set an appointment for your loved one.

DoctorMoni allows subscribers to remotely oversee their loved ones' healthcare treatment process, providing real-time updates, secure payment options, and ensuring quality care at trusted partner facilities.

Yes, the app offers multi-language support to cater to a diverse range of users.

Download the DoctorMoni app from the App Store or Google Play and follow the on-screen instructions to register. Verification will be required to complete the registration. Once verified you are all set.

Yes, DoctorMoni has yearly subscription plans that are billed post-service at the end of the year. Visit our website for more information.

Yes, you can unsubscribe at any time through the app and pull your available funds. Please note that cancellation terms and conditions apply.

Open the DoctorMoni app, select the "Book Appointment" feature, choose a partner healthcare facility, and select the preferred date and time. Fill in your loved one's information and confirm the booking.

Once you book an appointment, DoctorMoni will send an SMS notification with appointment details to your loved one, including a booking reference code for care access.

Yes, you can reschedule or cancel appointments through the app. Note that rescheduling and cancellation policies may vary by healthcare facility.

To support, the DoctorMoni App will send a reminder to the user. However, if the appointment is missed, the subscriber will be notified through the app. Please check the facility’s policy on missed appointments as charges or rescheduling fees may apply.

Treatment can only be accessed through a scheduled appointment to ensure smooth processing and availability of the healthcare provider. Walk-ins are generally not supported through DoctorMoni.

Payments are processed directly through the DoctorMoni app using secure payment methods such as credit/debit cards, bank transfers, or in-app wallet.

You will be notified in the app to top up your wallet. Appointments cannot be confirmed until the required funds are available.

DoctorMoni charges a yearly service fee. This fee will be retained in the user wallet as a minimum balance at all times before completing any transactions. The same applies to other payment channels as well.

At the appointment, once consultation is completed, the healthcare provider will submit a treatment bill via the DoctorMoni portal. You will receive a notification to review and approve the bill before treatment, and payment is automatically processed after authorization.

After each payment, an electronic receipt with the transaction reference and date/time stamp will be available in the app. You can view or download it from your transaction history.

Yes, DoctorMoni follows strict data security protocols and complies with data protection regulations to ensure that all personal information is kept secure.

All payment information is encrypted, and we work with trusted licensed payment providers to ensure secure transactions.

DoctorMoni only shares information as required to facilitate healthcare services and comply with legal requirements. We do not sell or share your data with unaffiliated third parties.

We partner with licensed and accredited healthcare providers who meet our quality and compliance standards to ensure our users receive reliable and high-quality care.

Yes, you can choose from the list of partner healthcare facilities available on the app. We continuously expand our network to provide you with more options.

We work closely with our partner facilities to maintain high standards. Regular audits, user feedback, and care service ratings help us ensure the quality of service across all partner facilities.

You can reach our support team through the app’s “Contact Us” section or by email at

Try restarting the app and ensuring you have a stable internet connection. If issues persist, contact our support team for assistance.

Yes, your loved one can reach out to our support team for any assistance regarding their appointment or treatment.

We value your feedback! You can leave feedback in the app’s “Feedback” section and also rate the quality of care you received at your appointment, which helps us continually improve our services.

Yes, we offer a referral program where you can tell your friends about DoctorMoni to benefit them too. More details are available in the app under “Referrals.”

We regularly share updates through the app, email newsletters, and our website. Make sure to enable notifications to stay informed about new features and improvements.